Craftsman 17-in. Gas String Trimmer

After spending a considerable amount of time with the Craftsman 17-in. Gas String Trimmer (model CMXGTAMDZ22C), I came away with a mixed bag of experiences that highlighted both its strengths and glaring weaknesses. This gas-powered trimmer, featuring a 25cc 2-cycle engine and a 17-inch cutting width, certainly brings some noteworthy attributes to the table. However, it also presents significant challenges that cannot be ignored.

Firstly, let’s talk about the ease of use. The trimmer is equipped with Craftsman's Easy Start technology, which aims to simplify the pull-start process. Indeed, I found that starting the engine was typically straightforward and didn't require excessive effort. This feature is particularly beneficial for those who might struggle with traditional pull cords. Additionally, the adjustable overmold handle is a thoughtful inclusion, providing enhanced comfort and control during operation.

The straight shaft design is another plus, allowing for better access under bushes and in tight spots. This feature, combined with the 17-inch cutting width, makes the trimmer quite efficient at tackling larger areas of grass and weeds. The bump head line feed system also functions as intended, providing a quick and easy way to release more line when needed.

However, the trimmer is not without its drawbacks. One of the most significant issues I encountered was its weight. At 15.8 lbs, this tool is considerably heavier than many of its competitors. This added weight can lead to user fatigue, especially during extended use. The single shoulder strap attachment point, unfortunately, is poorly positioned near the throttle, making it awkward and cumbersome to use. A secondary attachment point at the bottom rear would have been a welcome addition to better balance the load.

Durability is another area where the Craftsman trimmer falls short. After just a few uses, I noticed that the engine tends to get hot quickly. This heat can lead to performance issues and, in some cases, complete engine failure. The construction quality seems inconsistent, with some components feeling robust while others appear flimsy and prone to breaking. For instance, the trimmer head and shaft connection points are not as sturdy as one would expect from a premium tool, leading to frequent adjustments and repairs.

Furthermore, the lack of compatibility with alternative power starts is a significant oversight. Many modern trimmers offer the option to attach a drill or other power start devices, which can be a lifesaver when dealing with stubborn engines. Unfortunately, this model does not support such features, which can be a deal-breaker for users who require this type of assistance.

The Craftsman trimmer’s versatility is worth mentioning. It is attachment capable, meaning you can use various add-ons for different lawn care tasks. During my time with the trimmer, I experimented with a hedge trimmer attachment, which performed admirably for ground brush clearing. This modularity is a strong selling point, especially for those who need a multifunctional tool.

Despite its versatility, the reliability and build quality issues overshadow the benefits. After a year of moderate use, the trimmer began exhibiting strange behaviors, such as difficulty starting and inconsistent power delivery. These issues culminated in a complete failure, where the pull cord locked up, rendering the tool unusable. Attempts to contact Craftsman for warranty support were met with frustration and delays, highlighting another significant downside: poor customer service and support.

In conclusion, the Craftsman 17-in. Gas String Trimmer offers a blend of convenience and performance that, on paper, makes it an appealing choice for homeowners. Its Easy Start technology, adjustable handle, and attachment capability are definite strengths. However, the trimmer’s substantial weight, poor durability, and inadequate customer support severely undermine its value proposition.

Would I recommend this trimmer? Unfortunately, no. While it has some redeeming qualities, the negative aspects outweigh the positives. The trimmer’s weight and ergonomic issues make it uncomfortable for prolonged use, and its durability problems raise concerns about long-term reliability. Additionally, the lack of adequate customer support is a significant drawback that cannot be overlooked. For those in need of a reliable, durable, and user-friendly string trimmer, I would suggest exploring other options from more reputable brands known for their quality and customer service.