Ridgid 1 HP Stainless Steel Smart Dual Suction Sump Pump

I've recently had the opportunity to put Ridgid's 1 HP Stainless Steel Smart Dual Suction Sump Pump through its paces, and it's clear that this tool has both strengths and weaknesses. As someone who values peace of mind when it comes to basement flooding, I was particularly interested in the smart technology and the robust construction this sump pump promised.

Design and Build Quality

Starting with the build, the pump boasts a stainless steel housing combined with a cast iron base, which immediately gives an impression of durability and sturdiness. This combination is designed to withstand the harsh conditions often found in sump pits. At 20 lbs, it’s relatively easy to handle and install without needing an extra pair of hands. The 1 HP motor is particularly powerful, capable of pumping up to 110 gallons per minute, which is impressive and offers a significant upgrade over many standard sump pumps.

Smart Features

The standout feature of this pump is undeniably its smart technology. Compatible with iOS, Android, and Alexa, the pump allows for real-time monitoring of water levels and performance tracking over time. The app interface is intuitive once you get it set up, which admittedly can be a bit finicky. It took a few tries to connect the pump to Wi-Fi, but once connected, it provided valuable insights and alerts. You can monitor the pump's status remotely, which is incredibly handy for those of us who aren't always home when a storm hits.

However, the smart features are a double-edged sword. The solid-state air switch and electronic control unit are innovative and reduce the risk of mechanical failures associated with traditional float switches. But, they come with their own set of issues. For instance, if there's a power outage or if the pump is unplugged, the water level sensor resets, which can be a major problem if you're not aware of it. This could potentially lead to flooding if the new zero-point is set incorrectly.

Performance

In terms of performance, the pump is a powerhouse. It handles substantial water inflow with ease, and the dual suction design is particularly effective in minimizing airlocks and removing debris. During a particularly heavy rainstorm, the pump cycled frequently but managed to keep the basement dry, which is the primary goal. The noise level is also commendable; it’s quiet enough that you won’t be disturbed by it running in the background.

Despite its power and efficiency, the pump's performance can be hindered by its compatibility issues with power sources. It does not work well with whole house generators or inverter generators, which is a significant drawback for those relying on backup power during an outage. This limitation is puzzling, especially considering that many homeowners invest in generators specifically to keep their sump pumps running during storms.

Durability and Maintenance

While the pump's construction suggests durability, there are concerns regarding its longevity. Some users have reported issues with corrosion and rust forming on the cast iron base over time. Regular maintenance, such as cleaning the inlet screen every few months, seems necessary to ensure optimal performance. This is somewhat expected but does add to the long-term upkeep of the pump.

Usability

Installing the pump was straightforward, thanks to clear instructions and a well-thought-out design. The discharge is a standard 1 1/2" NPT, and the 8 3/4 ft cord length is adequate for most setups. The pump's quiet operation and efficient water removal were standout features for me. However, the user experience with the smart features can be hit or miss. The app, while useful, occasionally logs out after a period of inactivity, requiring re-login, which can be frustrating.

Customer Support

Ridgid's customer support has been a mixed bag. While some users have had positive experiences, particularly with Wi-Fi setup assistance, others have found the support lacking, especially when dealing with more technical issues like power compatibility and high voltage warnings. A dedicated support line for smart technology issues would be beneficial.

Conclusion

So, would I recommend the Ridgid 1 HP Stainless Steel Smart Dual Suction Sump Pump? It depends. If you are looking for a powerful, quiet, and robust sump pump that offers the convenience of smart technology, this pump is a compelling choice. It provides peace of mind with its real-time monitoring and performance tracking, making it an excellent option for tech-savvy homeowners who want to keep an eye on their basement's water levels remotely.

However, if you rely on a generator for backup power or if you prefer a more traditional and potentially more reliable mechanical float switch system, this pump might not be the best fit. The compatibility issues with generators and the occasional issues with the smart features can be significant drawbacks.

Overall, the Ridgid 1 HP Stainless Steel Smart Dual Suction Sump Pump is a solid investment for those who value advanced features and robust construction, but it does come with some caveats that potential buyers should consider.